Shipping policy

Welcome to Trap24. These Terms of Use and Shipping Policy (“Terms”) govern your access to and use of our website www.trap24.store, social media pages, and related services (collectively, the “Site”), as well as the shipping of products purchased from Trap24. By accessing or using Trap24, or placing an order, you agree to these Terms.





1. Who We Are



Trap24 is a UK-based lifestyle and streetwear brand inspired by real stories, survival, and self-expression. References to “we,” “us,” or “our” refer to Trap24 Ltd.


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2. Eligibility



You must be at least 16 years old to use this Site. If under 18, you must have a parent or guardian’s permission to make purchases.





3. Use of the Site



You agree to use our Site lawfully. You may not:


  • Copy, modify, or distribute any Trap24 content without written permission.
  • Attempt to hack, disrupt, or damage the Site or its services.
  • Use the Site to spread misleading, illegal, or harmful material.



Breach of these rules may result in suspension or termination of access.





4. Products, Orders & Payment



  • All products are subject to availability. We may modify prices, designs, or descriptions without notice.
  • Orders may be refused or canceled at our discretion.
  • Payment is accepted via major debit/credit cards or other checkout methods. Payments are processed securely; Trap24 does not store full payment details.






5. Shipping Policy




Order Processing



  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed the next business day.
  • You will receive a confirmation email once your order ships.




Shipping Costs



  • Calculated at checkout based on location and delivery method.
  • Free shipping promotions may apply occasionally.




Order Tracking



  • Tracking numbers are emailed after shipment.
  • Allow up to 24 hours for tracking updates.




International Shipping & Customs



  • International orders may incur customs duties, import taxes, or fees, which are the responsibility of the recipient.
  • Delivery may be delayed by customs processing.




Lost or Damaged Packages



  • Trap24 is not responsible for lost or stolen packages once delivery is confirmed.
  • Report damaged packages within 7 days at support@trap24.store.




Changes to Orders



  • Orders can only be updated before dispatch. Contact us immediately for any changes.






6. Returns & Exchanges



Please review our Returns Policy for details on returning or exchanging items. Returns for worn, damaged, or altered products are not accepted unless proven faulty.





7. Intellectual Property



All content on the Site—including text, images, videos, logos, and designs—is property of Trap24 and protected under copyright and trademark law. No content may be reused without written consent.





8. User Content



By sharing content featuring Trap24, you grant us a non-exclusive, royalty-free license to use it on our platforms for promotional purposes.





9. Limitation of Liability



Trap24 is not responsible for:


  • Indirect, incidental, or consequential damages.
  • Losses from unauthorized access to your account or data.
  • Third-party links or services connected to the Site.



Use the Site at your own risk.





10. Privacy



Your personal data is handled according to our Privacy Policy.





11. Changes to These Terms



We may update these Terms at any time. Continued use of the Site or purchase of products constitutes acceptance of updated Terms.





12. Governing Law



These Terms are governed by the laws of England and Wales. Disputes will be handled in UK courts.


 


Shipping Methods & Delivery Times

Method

Estimated Delivery

Notes

Standard (UK)

3–7 business days

Tracked via Royal Mail / DPD

Express (UK)

1–2 business days

Fast tracked, limited availability

International Standard

7–21 business days

Times vary by country

International Express

3–7 business days

Subject to customs clearance